Privacy Policy
Last Updated: January 15, 2025
Effective Date: January 15, 2025
1. Introduction
KryptionExa ("we," "us," or "our") operates the website https://kryptionexa.pro and provides professional communication skills training services, including public speaking, interview preparation, and presentation skills courses in Braga, Portugal.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring transparency in our data practices.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
2. Company Information
3. Information We Collect
3.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request a free consultation
- Register for our courses or services
- Subscribe to our newsletter
- Contact us via phone or email
- Participate in our training programs
This information may include:
- Full name
- Email address
- Phone number
- Professional background and career goals
- Service preferences and interests
- Payment information (processed securely through third-party payment processors)
- Any other information you choose to provide
3.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
- Device identifiers
3.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:
- Essential Cookies: Necessary for basic website functionality
- Analytics Cookies: To understand how visitors use our website (Google Analytics)
- Marketing Cookies: To deliver relevant advertisements and measure campaign effectiveness (Facebook Pixel, Google Ads)
- Preference Cookies: To remember your settings and preferences
You can control cookie preferences through your browser settings or our cookie consent banner.
4. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our communication skills training services
- Communication: To respond to your inquiries, send appointment confirmations, and provide customer support
- Marketing: To send promotional materials, course updates, and newsletters (with your consent)
- Personalization: To tailor our services and recommendations to your needs
- Analytics: To analyze website usage and improve user experience
- Payment Processing: To process transactions and prevent fraud
- Legal Compliance: To comply with legal obligations and protect our rights
- Course Improvement: To evaluate and enhance our training programs
5. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on:
- Consent: You have given explicit consent for specific processing purposes
- Contract Performance: Processing is necessary to fulfill our contractual obligations to you
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Processing is required to comply with legal requirements
6. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
6.1 Service Providers
- Payment processors (for secure transaction handling)
- Email service providers (for newsletter distribution)
- Cloud hosting providers (for data storage)
- Analytics providers (Google Analytics, Facebook Analytics)
- Customer relationship management (CRM) systems
These third parties are contractually obligated to protect your information and use it only for specified purposes.
6.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure servers with firewall protection
- Regular security audits and updates
- Access controls and authentication protocols
- Employee training on data protection
- Secure backup systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Active Customers: For the duration of our business relationship plus 3 years
- Marketing Contacts: Until you unsubscribe or request deletion
- Financial Records: As required by Portuguese tax and accounting laws (typically 7 years)
- Website Analytics: Anonymized data retained for 26 months
After the retention period, we securely delete or anonymize your information.
9. Your Rights and Choices
You have the following rights regarding your personal information:
9.1 Access and Portability
You can request a copy of the personal information we hold about you in a structured, commonly used format.
9.2 Correction
You can request correction of inaccurate or incomplete personal information.
9.3 Deletion
You can request deletion of your personal information, subject to legal retention requirements.
9.4 Objection and Restriction
You can object to or request restriction of certain processing activities, particularly for marketing purposes.
9.5 Withdraw Consent
Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of previous processing.
9.6 Marketing Opt-Out
You can unsubscribe from marketing communications using the link in our emails or by contacting us directly.
9.7 Cookie Management
You can control cookie preferences through your browser settings or our cookie consent tool.
To exercise these rights, contact us at: [email protected]
10. Third-Party Services
Our website may contain links to third-party websites and uses third-party services:
- Google Analytics: For website analytics (Privacy Policy)
- Facebook Pixel: For advertising and analytics (Privacy Policy)
- Payment Processors: For secure payment handling
These third parties have their own privacy policies. We are not responsible for their practices.
11. Children's Privacy
Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will promptly delete the information.
12. International Data Transfers
Your information may be transferred to and processed in countries outside Portugal. We ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions for countries with adequate data protection
- Privacy Shield certification (where applicable)
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
15. Regulatory Authority
If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority or the Portuguese Data Protection Authority (CNPD):
Comissão Nacional de Proteção de Dados (CNPD)
Website: www.cnpd.pt
16. Additional Information for California Residents
Under the California Consumer Privacy Act (CCPA), California residents have additional rights:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising CCPA rights
This Privacy Policy is governed by Portuguese law. By using our services, you consent to the processing of your information as described in this policy.